Returns, Reprints & Cancellations

Because custom products are made specifically for the customer, they generally cannot be returned for preference changes, spelling supplied by the customer, incorrect customer-provided specifications, or buyer's remorse after production has started.

Cancellations

Contact Bichon and Beam as soon as possible. If design or production work has not started, a cancellation or partial refund may be possible. Design deposits, completed design work, special-order materials, and work already produced may be non-refundable to the extent permitted by law.

Damaged, defective, or incorrect orders

If an item arrives damaged, has a production defect, or materially differs from an approved proof or confirmed order specification, contact Bichon and Beam within 7 days of delivery with the order number and clear photographs. The appropriate remedy may be a reprint, repair, replacement, store credit, or refund depending on the circumstances.

Color and image quality

Colors can vary between screens and printed materials. Low-resolution, compressed, dark, blurry, or otherwise limited customer artwork can affect print quality. Bichon and Beam may request a replacement file before production.

Proof approval

When a proof is requested, the customer is responsible for reviewing spelling, names, dates, layout, size, and other visible details. Production may begin after approval. Proof approval does not waive responsibility for an actual production defect or for an item that materially differs from the approved proof.